Refer to this page for info on that. Set the appropriate light level and times in the Hue App. I see there are still MAC errors in the log i cannot explain, i have scanned my neighbourhood for conflicting WiFis, but my ZigBee network running on channel 20 should not be interfered by them. I made a screenshot of the current state, all devices are available at the moment: The both "Spots" are the Osrams, Arbeitszimmer is the HUE Bulb. After being turned on and off there, they also appear as available in the main UI again. The Philips Hue App makes it easy for you to get the most out of your Hue lights and accessories. The individual command is using the bulb icon. No post about the fix. qsf. Line 357: 17:29:46:320 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE1 on task Are these rules configurable via HUE Essentials also? Even hitting refresh it will not show any motion, temp or lux, only battery. 10:02:24:927 0x841826000001BBF3 error APSDE-DATA.confirm: 0xE9 on task, Once, theres a second device popping up showing the 0xE9: I believe someone had reverse engineered it, but i can't remember where i found that. Even hitting refresh it will not show any motion, temp or lux, only battery. and 1009: @tmakowka Are you able to provide some logs in this channel? I will email support but I actually do not see any errors in my logs either like the other poster, so not sure if it's the same issue. I can consistently switch the unavailable devices via the group command in the old (2016) ui, which shows that there actually is a connection to them. While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/OTA-Image-Types---Firmware-versions, https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. 12:31:20:634 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task. ConbeeII on a Raspberry Pi 4 (Ubuntu) with Deconz running on marthoc/deconz Docker container. Make sure both the bulb and the hue are powered on. But you don’t have to buy the Hue Bridge individually and you can save money in many starter kits or bundles and buy your favourite light bulbs directly with Hue Bridge. Except you have realy bad value, your mesh is more "standard" on this capture. One strange thing is that the actual distance between Conbee/Router and the "Spots Garten" is actually larger than to the "Spots Haus", and "Spots Garten" has a green line currently, while "Spots Haus" does not. So it is an issue with the stock driver. i created a log now. While you can use third-party motion sensors with your Philips Hue lights using various services, the Hue Motion Sensor ($40) makes it easier to turn your Hue bulbs into motion lights in your house. We’ll occasionally send you account related emails. I finally realized why. Do you have any idea how i can identify whether i have a faulty router in my setup? Yeah its odd because the ones I setup a couple months ago have been rock solid with the light turning on within 1 second or less and I had no issues with pairing. Have you heard anything from the devs yet? (on the menu bar, it will print number on green link). The green lines are mostly indication. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. Are you able to give me the Mac adres of the affected light? Line 352: 17:29:26:817 0x00178801105DC596 error APSDE-DATA.confirm: 0xE9 on task the lights appear as unavailable in the main UI, as well as the API, and can be triggered via the old web app nevertheless. Ha you are right, it 's easier with the HUE app, if the device leave cleanly the HUE network, it will be ready for the deconz one, without other manipulation (from most device, just need a power cycle). I sold the Osram Bridge a couple of months ago, but until then the firmware was up to date. Setup Go to the Setup / Hardware page and select Philips Hue Bridge as a hardware type. If this fails to work: a. Will Wilson. No post about the fix. However, it should be compatible but it is not working atm. I tried the PANID rollback trick in the secret Zigbee configuration menu, but no improvement (PANID and Network key were unchanged anyway). 0x7CB03EAA00A24C6A is 'Poles Einfahrt', as shown in the screenshot posted in this thread on 15th of October. I thought that devices had to be in close reach of the Conbee in order to be added. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. Fail to add the sensor / the sensor is offline/unreachable. @Mimiix Thanks a lot for your support so far! I'm glad to get some help here. Core 0.117.1 Mesh building is unreliable, and i'm getting inconsistencies in the status inside Phoscon (Device has a green line to it in the Deconz GUI but not switchable in Phoscon) and in the API (FHEM and Homeassistant). Common Issues Hue bulb is unreachable Once registration is complete you should see the Hue lights listed as light entities, the Hue motion sensors listed as binary_sensor entities, and the Hue temperature and light level sensors (which are built in to the motion sensors) listed as sensor entities. yes. deconz.log. Hue devices can be updated trough deCONZ. On line 849: Issue #2 – Philips Hue Lights Unreachable. 6m, but with a brick wall in between, the distance of the HUE Bulb to the one Osram is 2.5m through a window, to the other approx. I've tried it several times but after pairing the bulb (Ikea) with the motion sensor (ikea) the bulb becomes unreachable in the phlips hue … If I wander in front of it and it detects motion, then it immediately reports the lux value and continues to do so. Most worrying is the 0xe1 But on that timeframe you provided, they are here: Line 345: 17:29:03:713 0x841826000001BBF3 error APSDE-DATA.confirm: 0xD0 on task Supervisor 2020.11.0. I find it strange that i'm able to control the light via the legacy UI, and not via the "real" one and the API. Few days ago it worked, now it doesn’t seem the sensor gets the signal Do I need to pair the If it's still too dark, adjust the light sensitivity of the sensor in the Philips Hue app to personalize when you'd like the motion sensor to activate. Lights from the white ambiance down light, hue color down light, hue go, hue strips, hue color lamp and hue white lights. So at this point I thought it was a bad sensor so I swapped it for a new one, but the new one also exhibited the same issue, Similar issue was reported here by @arnoud. ConBee is plugged in a USB2 Port with a 1m USB extension. What Makes the Hue Motion Sensor Better than Other Motion Sensors. Hi @Mimiix, After scanning with my XBee I can tell you the hue motion sensors form an incredible mesh, compared to other zigbee devices. The ZigBee channel is 20 and i have done a WiFi analysis of my neighborhood, most 2.4GHz WiFis reside on channel 1 or 11. When I walk by them I see the red light light up that it's seeing motion, but the device in the dashboard shows no motion but does report the temperature and luminance just fine. The custom driver mentioned by @mtcoombes worked for me. Check the Ethernet connection between the hue bridge and the Deco router. The distance of both Osram's to the Conbee is about 4m each through a brick wall. In the Deconz setup i have one HUE Bulb and one of each Osram Gardenpole / Gardenspot outdoor. A light is unreachable when it was powered off through a regular light switch (e.g. From factory, motion sensor was using FW 6.1.0..25261, I did an upgrade today to version 6.1.1.27575 using the Hue bridge. Yes, it s group command. @Mimiix Then it would be 841826000001BBF3. When they are working, have you try to take a look on LQI value in deconz ? Another question on the same topic. External status changes to the Hue lights (via app, Tap, etc) will be reflected in Domoticz within 10 seconds. On the old web app, you are using group command or single command ? Logging would be helpful for that. It will be closed if no further activity occurs. A December 2016 research paper titled ‘Indoor Positioning System using Bluetooth Low Energy‘ tried creating an accurate positioning system using Bluetooth LE, and found that over 4m the accuracy drops to the point where the system would no longer be reliable. In order to connect the Hue app to the Hue Bridge, you need to make sure that they are both connected to the same Wi-Fi I just updated to the last marthoc Docker image (2.05.86 / 15.10.2020), after seeing unresponsive lights again. I'd say they are one of the best zigbee motion sensors. Reboot the hue bridge. Press J to jump to the feed. I will check that next time the lights become unavailable. By clicking “Sign up for GitHub”, you agree to our terms of service and When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. Contact [email protected], Similar issue was reported here by @arnoud. Go ahead. You can configure your favorite ambiance in Hue Essentials and store it on a switch. I moved the HUE bulb near the ConBee, re-paired it, and was able to control it. @Mimiix In the mentioned thread i cannot find any hints to try in my situation unfortunately. My system is on the following versions: Yeah, its the initial paring that has issues, once their connected they tend to be pretty stable from my experience. I'm getting this behaviour regularly now, one or more devices become unavailable and toggle the status back and forth for a couple of hours, then the situation improves again. Or force a reconnect? And i cannot control any of those two since they are greyed out :(. I have created a log output of the current issue i'm seeing The latter depends on the settings via the Hue App, but is very easy to implement in a rule. Unplug and then re-plug the bulb. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. Is the recently added daylight sensor supposed to work already? I have to re-add them again I am afraid. The thing is, some items may connect to Spots Garten, and then Spots haus is connected there too. https://github.com/dresden-elektronik/deconz-rest-plugin/wiki/Zigbee-Error-Codes-in-the-Log. And beetween the Arbeitzimmer and them ? @Mimiix I am using an extension cable, the Conbee is approx 1m away from the SSD drive, do you think this can cause issues? It's best if the SSD and Conbee are as far from each other as possible. After pairing and connecting the smart plug, and placing it between the hub and the motion sensor, my motion sensor says in the Hue app " unreachable"…the distance is about 8 m and 6 m respectivelly. I also learned from you all that the red light means unreachable. 6m through a brick wall. Also choose the scene or light setting that should be triggered. This means that theres inteference and that is causing it mostly. Anybody having the same issue? For some reason, the motion sensor … If i add the third outdoor device, in the worst case i won't be able to control any of them at the moment :(. Is additional logging required? Just wondering. 09:53:33:064 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task The Hue Motion sensor's integrated daylight sensor detects when there is still enough daylight so that lights do not turn on until you need them. and in Phoscon. Sign up for a free GitHub account to open an issue and contact its maintainers and the community. Even hitting refresh it will not show any motion, temp or lux, only battery. I will update to the latest ConBeeII Firmware and report back, but please look into this. Thank you for your contributions. Do they do that if you use the app or a Hue switch? Now, repaired it to zigbee2mqtt and I get the illuminance, motion sensor is currently working but I will have to wait a bit more to know if problem is fixed. I've noticed that after a hub reboot lux doesn't start reporting again. Change your rule to … have you been able to look into this yet? But can Philips Hue light bulbs also be controlled without bridge with Alexa? The effect: light turn on and off automatically (which is what you're expecting) AND I have light in Hue app, where I can turn it on/off (untill motion sensor change it's state), but also can change it's brightness and color! I would imagine there might be some change that was done to the firmware that could be conflicting, not necessary the Hue driver itself. wall-mounted). Sonoff and the like don’t have this extra step. @Mimiix Thanks for the reply, this is the docker logging output as of today: – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. How to fix Hue lights that have stopped working with Alexa ... Hue Lights Unreachable? The two Osram lights are close to the HUE Bulb, as well as the ConbeeII. They are glitchy :). Conbee 26390500 An update on my situation: I added another outdoor Osram device, and it really looks like the situation is improving. Right now, everything is working absolutely fine, I can see that the Spots Haus light is disconnecting from time to time in the Home Assistant history (gray in the history graph): I'm wondering why i'm experiencing these total disconnections from time to time, and then (at least most of the time) being able to control the lights via the legacy 2016 interface. However this doesn’t matter, and doesn’t need to be done. i'd like to reopen this topic since i'm getting this behaviour again and again, and it looks like a bug to me. To avoid user interface overload, we don’t expose scenes directly. If this fails to work: a. November 2016. 4. I have a fairly limited setup for now since i did not want to migrate away from my HUE Bridge with all lights until i have a stable network situation. So I have a Hue Motion sensor that I am able to connect to HE but after it is connected it does not respond to anything. The Hue lights have always been very slow to respond. Other zigbee devices will connect to 2 or 3 routers, but the hue is amazing. If found just assign it to your room again and it should work as intended. Unplug and then re-plug the bulb. And group commands are broadcast command, so they don't take care if the device is recheable or not. Same issues as reported above… Hue bridge 1 with 18-20 lights set up across 3 separate rooms. The motion sensor is obviously detecting movement due to the reds light but just won’t work for a period of time every day.. no idea what’s causing the issue. At the moment, all lights are unavailable, but can be controlled via the legacy Open Wireless Light Control (2016) UI! Philips Hue supports Zigbee 3.0 but it's also still compatible with the Zigbee Light Link standard protocol and, as such, Zigbee Light Link compliant products and devices work with the Hue Bridge. Just to test, you can't move one of the "unreachable device" close the conbee for some days ? Already on GitHub? The text was updated successfully, but these errors were encountered: @tmakowka Are you able to add any logging on this? to your account. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Did you update to the latest version yet? Line 350: 17:29:08:113 0x841826000001BBF3 error APSDE-DATA.confirm: 0xA7 on task (No errors in the log.) I think that might be your issue. Well, this could be due to a problem with the settings. Hue bulb is unreachable . If you … Therefore in such a case, you need to use Philip’s app to turn … Avoid physical obstructions and radio interference in the surrounding area. When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. January 16, 2019 at 6:00 am Reply. Furthermore, make sure that all of your Hue bulbs are somewhat close together so that they can all receive a signal from your Hue Bridge. Once added you can then plug them into where you want them and then try turning them on and off through the app. Unable to connect to bridge. I was able to go back to the stock driver also after using the custom one. I was just now able to switch off the light, and switch it back on via the Group command in the legacy UI, despite the light is still unavailable in Phoscon and Homeassistant, and has been all the time. Read our full guide here – How to Fix Unreachable Hue Bulbs. Philips Hue Unreachable. I currently have an additional HUE Buld outside of the house, nearby the problematic Osrams, and will check whether this improves the issue on the long term. Red circled exclamation mark in the Hue app. Hue’s starter kit instructions: plug Hue Bridge in ‘to your Wi-Fi Router’. Instead there is a hue.hue_activate_scene service which can be used in an automation or script. – Fix the Issues with your Philips ... Hue plug/light unavailable, yet working, but not with HA ... Troubleshooting Hue Lightbulb Not Responding - Technipages. Now comes the really strange part: Currently i'm not able to control the Osram devices, even if they are connected with a green line in the GUI! Line 351: 17:29:22:441 0x7CB03EAA00A24C6A error APSDE-DATA.confirm: 0xE9 on task Philips Hue motion sensor: nice hardware, frustrating software As good as the smart light setup in my house is, one thing I’ve found somewhat limiting is the lack of input.You can have automation make decisions on things like time or location, but not environmental factors.