Starter kit plus two white lights. Some of my Philips Hue lights look unreachable. If any of the light does not light, then you need to reconnect the bridge again. This is the only thing that worked for my new lights!! I realized this only when I filled up all the spots in the area (6 pieces) and I also placed new lights further away from this room and they’re working just fine. All my lights became unreachable. In this case, there are a couple of things you need to check out. Tech support through Philips is slow but they can typically solve the issue first time. In the Philips Hue app i choose “Add light” under “Settings”. Can I Use Other App To Control Light Bulbs? If this doesn’t seem to work: 1- Open the Philips Hue app. Just go to the settings of the Hue Bridge that you have got where you can easily add the serial number of the bulb you are about to connect. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. When Bulbs Are Not Turing On At The Main? Our picks of the third-party Hue apps worth downloading. Restart Philips Hue app, and add the hue bridge again. Hue outdoor ‘lily’ just purchased on amazon prime a few weeks ago and installed just before Christmas, one of three fittings suddenly fixed on a green colour and then became unreachable for a few days and now permanently off None of fixes appear to work. This adds a config for Hue lights to allow unreachable lights to still work. In addition, it might be possible that one channel can’t work for your lights. Or, you can add a middle bulb in between the bridge and original bulb so that Zigbee can make a strong wireless connection with the bulb. These should say Philips Hue on the bulb itself. Check the connection, however it sounds like a faulty light and maybe worth contacting Philip to see what they say, and if they can replace it under warranty. Unfortunately, there are zero third-party lights compatible with Hue’s Play sync box. In French, the message displayed by the App, for the Lights and accessories, is "impossible d'établir le lien". You then need to enter the ID on the bulb, and a reset is sent to the bulb. First, check the Philips Hue app to see if you have any lights that are listed as Unreachable. Another common issue one might face is the placement of hue lights too far away. Now my only problem is that some of my bulbs won’t seem to take the latest update. First, the bulbs that are having the issue need to be powered on. More Philips Hue guides. Create multiple time intervals. Unreliable Lights. This is not ok! With Philips Hue lighting products (and the required Hue Bridge), you can adjust and control your lights from anywhere in the world. Equally, accessories might stop working as you’d expect. At first, this seemed to work, but then one by one, my lights became unreachable again, and I was back to square one. Join our Facebook Group & Other Hue Users. Hopefully this is a bridge firmware glitch that can be fixed ASAP. Hue uses Zigbee, and creates its own wireless network, each bulb helps link the network, so the more bulbs you have the better and stronger the Hue network is. Your email address will not be published. I have been having the same problem and the best solution to this issue for me was to go into settings in the app, remove the unreachable light bulb, turn the light switch to the off position, then, turn the light switch back on after a few minutes. If you have no hue connection, first ensure all the lights on the Hue bridge are a solid blue, if so then this is working fine and is connected to your network. Check the brand: You can only add Philips Hue bulbs to the Hue app. You can easily reset the smart bulb if you are facing issues with its customization. I thought I had solved the issue. Update comes along, and poof! You can do this via settings and adding the serial number there. Even though it shows the delete box, when I click on it nothing happens. Like many others posting here, my 12 HUE lights had worked problem free for over a year. You have added them but when it comes to turn them on and off the app says it cannot connect to that light bulb. To reset the bulb, Turn on Your Bridge and hold down, “Restore Factory Settings” for a few seconds. If you log into the meethue website and click on the apps tab, deleting all the information associated in there will clear up many issues including the unreachable issue & issues with Alexa as well. The problem I’m having is my lights are set on a timer, but one light doesn’t go off when the timer expires. Can’t bring chandelier and ceiling lights to the bridge … any suggestions… I have about 20 that will not be recognized, not even sure why I needed a new bridge anyway. Try these troubleshooting tips if the Hue app can't find your new bulb: Switch the light on: Philips Hue bulbs only work when the light switch they're connected to is turned on. If not, at least I can still return them. Make sure you didn't mistakenly buy a different kind of Philips bulb instead. 2- Go to the setting section. All my lights are OK now. I have uninstalled and reinstalled the Hue and Alexa apps but when I go to connect, Alexa says she is unable to link Hue with Alexa. Try moving the bridge closer to the strip, or moving the closet Hue bulb that works, closer to the strip to ensure that the network is connecting and talking to the Lightstrip. Required fields are marked *, By using this form you agree with the storage and handling of your data by this website. Do they do that if you use the app or a Hue switch? Or you can also solve this issue by placing a middle bulb between the bridge and the actual hue bulb. Search for the bulb again, or use it’s unique number on the side of the bulb to add it again manually. Act up Phillips hue or take the risk of losing customers and bad advertisement. I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. Then i searched for new lights, and BING, it was again reachable. Also making sure your iPhone/device is using the 2.4 WiFi (if you have dual band WiFi) also there is a great group of folks on Facebook (Philips Hue Community)that have lots of experience trouble shooting frustrating issues. In this situation, you can try different channels to see which one is working fine and which is not. I tried every single fix I read on this thread except the one where I have to insert the 6 digit number of the “bulb”. Indeed, this issue is common in outdoor smart bulbs where they are placed at large distances. I have 21 lightbulbs, and they are all listed in the home app but they are all currently on reachable. Hue Lights Unreachable? I am another victim in this sad and unfortunate Drama. One of four bulbs unreachable. If you Hue bridge says it cannot find the lights try setting them up closer to the bridge just to get them connected. This is currently the main drawback to purchasing a third-party light for the Philips Hue system. Tried everything. This will give you the option to still return the actual state. 3. 4- Look for the light you can’t control. Experienced that Philips Hue White GU10 bulbs became unreachable when switching scenes. The answer to this question is also simple. Whenever he's not writing, he loves to continue his journey on making his newly built house more convenient and smarter with innovative products and tricks. But...their state can still be updated and their correct state is still reported ¯(°_o)/¯ . Check all the latest deals as they get released live. By doing so, Home Assistant only needs to send one API call to change the state of all the bulbs in those groups instead of one call for every light in the group. It is random. Wifi Interference – Your bulbs may all be close together, all working but sometimes it says unreachable for what seems like no reason at all. I smell a lawsuit, get this shit fixed philips! Try to get your light as close to the Hue Bridge as you can; Switch off any other Hue lights or devices; Find one light at a time if you aim to reconnect to multiple Hue lights. It was working fine until we had a power outage. This issue might depend upon the setting of your light bulbs. But, they are simply extremely expensive lightbulbs at this point! Here’s what worked for me: I used “add light” and entered the serial number of the bulb manually. Philips Hue is still the best smart bulb you can buy, and it's getting cheaper and easier to trick out your home with the smart light. 8 comments. You can add up to 50 Philips Hue lights and accessories to one Bridge. Help us with your product Philips hue. However, if you have a brand new product we have some tips you should test! You can do this via settings and adding the serial … I just bought several hundred worth of these bulbs to work with Apple’s HomeKit. 2. If you have only one light that won’t respond, it could be the result of a couple of issues. I have one that has suddenly (after 1 year plus) become unreachable. I might try deleting and re adding. Same problem AS everybody else! Yes the bridge is connected and all the lights on the bridge are on. Working for at least two years, now unreachable. Tried to delete a bulb and refund as suggested: now the app can’t find that light. The Hue Bridge – with an advertised 50 bulb limit – actually has a hard limit of 63 lights (and 62 accessories), however you may start having performance issues above 40-45 lights and above 12 accessories. Open the Moods tab to set your lights to cycle through certain "moods" (like Christmas or Candle Light) that work independently of any music playing. Check the wall switches for all your bulbs. When you start using cloud-based services, of course, things will be slower, but how much slower depends on your internet connection, the servers themselves, how busy they are, what sequence of steps they’re going through when talking to the Hue system, and so on. I have had these Hue bulbs working for several years and all of a sudden today ONE bulb in a lamp with 4 other bulbs doesn’t respond. The App did not find new lights. Hue remotes send their commands to the hub, and the hub then instructs the bulbs to take certain actions. Says all hue lights are unreachable.. but they work.. Kind of annoying.. And my siri has been glitchy. Your email address will not be published. One other thing here to take note of is how the hue light bulbs connect. If i unplug the Dot the lights become unreachable. So try and find a particular phrase that works for each room/bulb, and keep using that to control your bulbs. I can tell you all brands suffer the same issues but in my opinion Hue has the least problems. Update Sept. 19th: Osram is no longer on the list of the HomeKit compatible devices in IOS10. Not sure if this is a sustainable situation. Strangely, can intermittently get it to work with an old Halloween app. Last but not least, Wi-Fi interference may also cause a disconnection of bulbs from a bridge or the app in which they are integrated. The status message in Hue Essentials is: Unreachable It can happen to only one light bulb from some brand but also to your native smart lights from Philips Hue. Too far away from your bridge – This depends on your set up and how many bulbs you have, if this is your first bulb then it could be too far from the bridge. Also still worked. Same deal bulbs worked fine, now unreachable. The Philips Hue lights are some of the best smart lights you can buy for your home. Makes it impossible to change scenes via Alexa. Since the lights were unreachable in the app, likely during the October app update, I lost all synchronization ability and control through my google home which is extremely dissatisfying. Tried everything, even the Touchlink solution…nothing. I’ve gotten no where with Philips technical support, so I thought I’d check here to see if anyone has experienced the same… 2 days ago, suddenly, my 18 Philips Hue bulbs & lightstrips went unreachable. All other smart home devices are ok. share. My system worked well for 3 years. Then, I try to turn off and on, notice that the lightstrips does not turn blink up when the switch is on! This forum has been very helpful. I’ll go for a different brand in future! Faultless performance for almost two years, now since latest updates, nothing but inconsistencies and now total failure. Check the wall switches for all your bulbs. Very frustrating to have spent so much money on something that hasn’t been working for almost 5 months. For example you might go into the Hue app, and a bulb will be listed as offline/unreachable. This makes it easy to get a feel for how smart lights work (and just how handy they really are!) Have reset bridge, moved lan cable to another port, turned all lights on, ran Alexa discovery, etc…. How To Connect The Hue Bridge. Like other traditional bulbs, one might also face issues with Philips Hue bulbs as they can sometimes start flickering or buzzing. What if the lights (total of 5) have been working for months now all are unreachable? When you turn on one of the Philips Hue bulb without using the Philips Hue app or your Amazon Echo, there is a high chance that will cause connectivity issues. So, to counter this issue, you should move the light bulbs closer to the bridge. Also placing the Hub high of the ground and away from the router is a good measure for obtaining a better signal, as there are fewer obstacles up high. Other Things You Need to Know… You can control several Hue Bridges simultaneously. It will operate without any internet connection and won’t cost you any money at the same time. To counter this issue, make sure that the light bulb is plugged into a traditional light socket. If you are still having issues, please contact Support. I didn't have any problems with lights being unreachable, but since yesterday all my lights are unreachable again. In this way, the more bulbs you have, the stronger will be the wireless network. The common problems occurring to smart bulbs and their solutions are given in details above. I just spend $200 replacing my leds and now they are unreachable, everything is brand new! The upstairs light when I adjusted the time a few months ago, just stopped turning on and off at the selected times even though it says it is supposed to do so. Had the same problem as everybody else, and was really frustrated. These should say Philips Hue on the bulb itself. The fix here is to change the channel your bridge uses. Then they went to unreachable. When you go to add new lights within the Philips Hue app, you likely select “Auto Search”, but if it’s not finding any bulbs using that method, then you’ll have to resort to “Manual search”. Home Assistant also supports grouping of entities natively, but sometimes it can be useful to use Hue groups to group light bulbs. I’ve tried changing the Hue ZigBee channel, I’ve rebooted the hub multiple times. Looking into the Philips Hue App, they appear as "Unreachable" (no link). It might also happen that the bridge is placed too far away from the light bulbs because of which they are unable to turn on or off. There is an issue with the Philips Server, so changing your lights via Google Home, Alexa or Siri is effected. It's important to understand that the IKEA remotes work differently from Hue remotes. Unable to connect to bridge. Tried evertything, or at least I thought i tried everything. Hue bulbs use their own wireless connection known as Zigbee which is connected to the local network. Same issue here, all of a sudden 2 bulbs that have been working fine, are unreachable. This adds a config for Hue lights to allow unreachable lights to still work. This is absolutely awful. Mine shows 'unreachable' in Home but Siri and tapping the icon for the 'unreachable' light works anyway. Hue lights Unreachable. Help – I bought a new V2 bridge one after getting an email saying I need to upgrade … Have the square one already. Red circled exclamation mark in the Hue app. I have a few hue bulbs in regular lamps. Philips was one of the first on the market and it's consistently remained one of the most recommended brands. The fix for this is to bring one closer to help bridge the gap in the network, or add in another bulb to help link them together. Copyright 2021 | Privacy Policy | Terms & ConditionsAll images and logos are the copyright and/or trademark of the respective owners. Fixing the problem is as easy as switching on all your lights. GE Link bulbs routinely become unreachable from the Hue Bridge. It just worked 3 weeks ago! First, you’re going to go to screw in your Hue Bulbs and turn on the light or your wall switch. Prime Day 2020 is finally here! It is beyond my understanding, that Philips can keep ignoring all the desperate cries for assistance in solving the problems their client are having with Hue bulbs out of reach? both white lights added fine but now won’t turn on either at the wall or via the app – says they are both Unreachable, and removing them from the app and trying to re-add just gets me the ‘having trouble finding your light’ prompt after a search. Have you tried moving one of the bulbs closer to the bridge to see if that works? I was really disappointed. Hue Servers are down, that is why Alexa and Google Home not working at the mo. 1. After the latest software update (the one that lets you control the power-on behaviour), one of my bulbs became “unreachable”. This does not look that smart and it is the last thing you want! Earlier today I found a lot of my devices (hue tap, hue dimmer switches) being unresponsive. Thank you!! This thread is archived. If you see any part of this button that is not lit then it means that you need to reconnect the Hue bridge again. I’m having the same problem. How and when do I update my Hue software? There are a lot of new outdoor Hue products that work great with Hue Lights v3.7. How and when do I update my Hue software? Once the light bulb was on I added it as I would a new light bulb. I’m now going to make a note of each bulb’s ID on a post-it to make resetting them easier. If you are facing difficulties in finding the IP address of your Hue Bridge and its connection to the Internet, you can find its IP address by going to the following link: This issue may also lead to the lights being disconnected from the app or bridge. The biggest reasons for that is because it packs in a ton of features for its products, but also because it's consistently reliable. Use multiple motion sensors to create follow-me light sequences. If this doesn’t seem to work: 1- Open the Philips Hue app. Those were some simple solutions that you can implement to make your lights reachable again. (I assume that if I had already deleted the unreachable bulb, it would have found it as a new light.). 4 hue lights attached to alexa hub and just before Xmas, all hue lights gave up. Do I Need Internet Connection To Control Light Bulbs? Can we have some qualified help from Philips? After that, go to Zigbee Channel Change From there. It is safe to update the Hue bridge. I have tried all the suggestions posted so far to no avail. Once the bridge has connected that bulb, you can then plug it anywhere you want and can control them from the hue app that you have got in your smartphone. My Philips Hue app offers the option to delete "unreachable" bulbs. – Fix the Issues with Your Philips Hue Lights. If this ain’t fixable quick, they’re all going back to amazon with a filthy review. If a bulb cannot be found, switch off any power, wait 5 seconds then turn it on. I’ve tried all of the tips to no avail. Seems like those who are more invested in Hue than I are having the same problems. There are different channels to try, so if the first choice doesn’t work then try another channel range. I have to re-add them again I am afraid. Depending on which lights are not showing, you either have an issue with your power, internet connection or bulb communication. Read our full guide here – How to Fix Unreachable Hue Bulbs. I have told everybody about the system and proudly shown it to others but now I am desolate and very unhappy about Philips Hue! just started happening around December. I dont know why. If found just assign it to your room again and it should work as intended. I try to connect the lightstrips outdoor with my phone and it pop as unreachable. If with the bulb closer to the bridge it still cannot be found then you can add the bulb by manually entering the serial number via the Hue app. Bulbs may be out of range with each other or with the Hub. Well, this could be due to a problem with the settings. Even with the closed connections and proper working, your bulbs might sometime get unreachable for no reason at all. Close. Do any third-party lights work with Philips Hue Play HDMI Sync Box. But there is an easy fix to that issue by changing the channel which your bridge uses. 0. Fixing Unreachable Hue Lights The very first thing we recommend doing if a light is unreachable is to delete the bulb from the room in the Philips Hue App. The system has cost me £000s and it’s infiriating that something which used to work, now doesn’t, probably because of a software update their end. Exception: However, there is an exception. Sometimes, some of your lights will look unreachable if you turn them off without using the app. Check the switch. Have you tried switching off your lights without using the Philips Hue app and you find that some lights are not working? Tried all the above myself without any joy giving Phillips hue until end of month to come up with a solution to the problem, then I will be moving to another supplier, can’t guarantee I won’t do any bad advertising on social networks. Thank you. Beyond frustration! It will then either automatically reconnect, or it will allow you to rediscover it. by using a wall switch) or it is out of the operating range of the system. All other devices (non hue light, plus a few sockets) work perfectly. Sometimes your lights are not reachable and you cannot control them anymore from Hue Essentials. 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